This post was originally uploaded to Richard Ayers’ personal blog.
Thanks to Robert Andrews for the interview and write-up on paidContent where we went through a whole bunch of the digital and media strategy for Manchester City FC. Of course, any one of those things could have been explained a lot more – but maybe that’s for another time.
Only one thing to add to the interview.. I want to make it clear that I’m well aware that ‘datatainment’ is a horrid horrid word. I promise not to come up with more like that.
Also, Joe Weston… the answer’s clearly a very very loud ‘No’: Is Richard Ayers the most influential man in sports and social media? It’s kind of you, but definitely still ‘no’.
And then there was the Guardian blog post and back-page of the sport section last Saturday where Scott Murray wrote a rather remarkable, entertaining and, frankly, odd piece about MCFC’s approach to media. “Manchester City’s film should get an ‘X’ certificate“.
I was alerted to the post at about 10am on Saturday morning and once I’d picked my jaw up off the ground, I emailed my boss and the communications director to ask for the ok to make a comment on the blog. What amazed me was how pseud0-intellectualised the piece was… all those arty references to cinema… and how much he’d got carried away. I should add that I thought it was a good blog post – entertaining, well written, bombastic, opinionated and, of course, not based in any truth at all. Because it was a Saturday and even communications directors have lives, it took quite a while for me to get signoff on the comment I wanted to make… but by 10.39pm we were there and I was able to respond. (it’s on page 4 of the comments).
We think the video’s great. But then I would say that, as it was my team that made it.
Our club and editorial policy is about giving fans access to the club and that means behind the scenes material is perfect. We know the fans love it because we’ve done loads of things like the Tunnel Cams and the picture galleries of Today at Carrington – and the response is really really good. You can also be sure that if the fans don’t like something, then I hear about it pretty quickly.
Part of my job is to try new things – to innovate in ways that will mean that the fans get more of what they want. And what they want most is access to behind the scenes at the club – access to players. Some things don’t work, of course, but I’m happy to say we’ve done lots that are greatly appreciated as a lot of the comments here show.
As for our visual style – well, cinema is orchestrated, but reality tv is much more free-form and that’s the style we go for. Which, to be honest, is why it can look a bit awkward sometimes – but then we’ve had enough reality tv over the last 20 years or so to know that, haven’t we?
I guess there’s something here about editorial taste. I like the video. The BBC like the video – that’s why they got in touch and ran it on the BBC Sport site. As I write this, 383,081 people have watched it on youtube and some of them must like it. Then there are those that watched it on our website first. But you didn’t like it – and that’s fair enough.
Equally, fans liked the ‘Nasri scores’ image from EA. A bit of fun that nicely shows off the game’s amazing graphics. That’s an approach the FIFA game playing audience would appreciate, I think.
I’d be more than happy to talk to you or the media team and explain our digital and media strategy in detail.
In the meantime, as this is a blog with comments I’d just like to add that you missed off the best ever steadicam shot… in the opening sequence of Point Break.
ps. we put another one up, do let me know what you think: Inside City: Nasri’s First Day Training
You should have seen the first version of the response – it had a lot more sarcasm and bombast of my own. It started with “I love blogs. Mainly because they’re not journalism and have no requirement for accuracy, contacting the people you’re writing about or even a suggestion of reporting the truth…”. Probably best that what I commented was a lot more moderate. The main thing was that Mr Murray seemed to be writing from a pre-internet time – with no sense of modern media. In fact I’ve since talked to a couple of Guardian media reporters and they thought it was odd too. Oh well, each to their own.
The most wonderful thing was that, by the time the post had been up even a very short time, a whole bunch of commenters had responded. And what responses they were. Blogger Steven McInerny‘s comment was great and said a lot:
Or you know, maybe it wasn’t an over-the-top dramatisation of his signing, and it wasn’t tightly choreographed and maybe it wasn’t an attempt at projecting self-importance …maybe, just maybe it was quite simply a video that they thought that I, like many other City fans, would find incredibly interesting to see. And I did. I really did. I quite enjoy seeing what goes on behind the scenes.
Because that’s what it was. I really do think it was as simple as that. A behind the scenes look at what happens during a transfer. If anything it was pretty mundane, despite your valiant attempts to dramatise it and paint it as something it wasn’t, Mr Murray. There was no grand entrance. No music. No paths lined in gold, and Garry Cook certainly didn’t have an office and a place to call home glamorous enough to please Scaramanga. It all looked pretty normal. It didn’t pretend to be anything other than that. Perhaps too, Patrick Vieira was simply hanging around to say hello to a friend. Not just to lurk seedily in the shadows and do his best impression of a mobster waiting for the call from the big man. It’s pretty possible that maybe your cynical nature has taken over here, and i’m aware it’s in vogue to laugh at City, but sometimes I think people look a little too hard.
To be fair though…Garry Cook is a bit of a tool. Bless him. He always will be though. It’s just in his nature. So yeah, laugh at him as much as you want, and though silly, the FIFA thing was nothing really either. But you can have that one too if you want.
But please, leave our extra content alone. I enjoy it. It gives me something to watch. It makes everything seem normal, and it definitely goes along way to destroying some myth that a huge wall exists between them and us. If anything it makes the fans club feel closer to the club and I salute that.
And so it went on… comment after comment talking about content, clubs and their approach to media – and lots and lots of them were very supportive of City’s approach and rather circumspect about the blog post. It was a great moment for the club – to have so much support – and in particular, for our media strategy. Syndication is a new thing for a club to do – and it worked. Responding quickly, like a news/media organisation is a new thing to do – and it worked. Even posting an official comment on a blog is a new thing to do.
I wanted to add a post-script to this…
The original video that Mr Murray picked up on was this:
And although there are currently over 1600 comments – the vast majority of them being inter-club abuse – there are a few that are a credit to the Club – and I’ve never seen a bunch like this before. Jim, our Endemol Sport exec producer highlighted these to me:
I support Manchester United but I love this! It’s fantastic to have a insight to the ongoings at a football club, even though they are our rivalsfes9371 1 day ago 4Arsenal fan, and I love this. I’m not bitter, kolo and Samir are great footballers and good people. I am angry at wenger, not them.tAcTiCaLnUkE118 1 day agoI’m a Chelsea fan but this is far better than there channel, and kolarov is a legendgreat videos/channel, very interesting to see what goes on behind the scenes hope the videos keep coming throughout the season. kolarov seems like a right character!!saros08 2 days agoI can’t believe I’m saying this, but I’m starting to like Man City.Amino2 2 days ago 7i wish liverpool did thisYOUNGMr1996 2 days agoThumbs up for MCFC for putting videos on Youtube now. Some cracking videos have been made in the past two years since the site was relaunched, many better than the MUTV and LTV crap that gets put out if I’m perfectly honest which normally just features a second rate past player just eulogising and stating the bloody obvious.mancity1000 3 days ago 7Love it. Also not a City fan, but looking how it all looks on the inside of the club, its just great.VolverinBVB09 3 days ago 5
So, thanks for the comments, the interaction, the abuse and the plaudits. Here’s to more content and more engagement.